You will find information to return your material, request support to our technical team and hints about customs paperwork.

For any technical questions regarding our technology or our product lines, please contact us at support@sensio.tv

RMA – Returned Merchandise Authorization

RMA and shipping instructions

1. Fill out all the appropriate blanks on the RMA form;
2. Email the RMA request form to support@sensio.tv who will issue an RMA number and return the form to you;
3. Include a copy of this RMA form in each box being returned;
4. Write the RMA number boldly on the side of the box;
5. Cut out and paste provided Shipping Label on top of the box (see form page 2);
6. Ship to SENSIO Technologies Inc. (do not forget to include your commercial invoice).

PSR – Product Support Request

• Are you looking for help?
• Having trouble using our product?
• Do you have a special request?
• Looking for new features?

Please fill out this PSR form and return it to support@sensio.tv.

Your request will then be dispatched to the appropriate technical resource and you will be informed of the evolution process.